This assignment consisted of reviewing three methods of communicating a message to someone and provide my interpretation and assessment of each one of them. I have highlighted below my assessment and opinion of each method of communication.
When I first read the email I saw it as a person concerned that she won’t be able to do her report and not meet her deadline since she is dependent on Marks data. This is the emotional tone I got as I read the email. The problem with communicating through emails is that the tone of an email is left to the interpretation of the reader and we don’t really know how the sender really feels or the urgency of their message since they are not in front of us so we can view their body language and hear their tone of voice. The other problem with email is that there is no guarantee that the receiver saw your message and that it got to them. Even if the sender puts in a delivery and read receipt it still does not guarantee the receiver got the message since it could have easily wound up in their junk box.
Hearing the same message as a voicemail I still got the same sense as that of the email which was a person concerned that she won’t meet her deadline due to being dependent on Marks information. Voicemail is another form of communication that can be misleading since once again the message is left on the interpretation of the receiver. It is still difficult to get a read on a person just by listening to their voice without having a visual. For example, I am from New York City and most people from the city talk loud (probably do to all the noise around the city) and fast. This could be interpreted by someone as me being mad because I am speaking in a loud tone but that is just my natural way of speaking. You couldn’t tell if I was mad or not unless you actually got a visual where you got to see my body language.
During the face-to-face delivery of the message I got to see Jane’s concern upfront. In addition to the concern in her voice, I got to see the seriousness in her face when she spoke. I also noticed the hand movement and the constant rise of her eyebrows as she spoke which told me she was a little anxious about not receiving the data yet that she needs. Communication works best face-to-face since you are using two or more of your senses to register the message. Not only can you hear the emotional tone in a person but you also get visual cues from the body language telling you the importance of the message.
The most important thing I got from this assignment is that if something is important, the best communication approach to take is to see the person face to face to ensure that there is no miscommunication or bad interpretation of the message you’re trying to convey. Dr. Stolovitch states in his video that you should always document the outcome of all meetings (Laureate Education, n.d.). After the face to face meeting you should document it and send the receiver meeting minutes to remind them on what was discussed and of any agreements.
Laureate Education, Inc. (n.d.). Video 3, “Project Management Concerns: Communication Strategies and Organizational Culture” with Dr. Stolovitch [Video Webcast]. Retrieved from https://class.waldenu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_4775280_1%26url%3D